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Dresden Teamwork Concept for Medical High Risk Organizations
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Editors: Axel R. Heller (Dept. Anesthesiology and Intensive care Medicine, University Hospital Carl Gustav Carus, ,University of Technology, Dresden, Germany )
Book Description:
Besides its core competencies in excellent patient care, the university hospital in Dresden, Germany focuses on team and quality management. In our understanding, team management is one key success factor for hospitals in the future.
Excellent nationally and internationally recognized projects and practice proven concepts will be presented by specialists in their fields. After discussing the strategic background and advantages of team oriented management from the hospital CEOs viewpoint, possibilities of aligning individual employee performance with strategic goals under the peculiarities of university hospitals are presented. The concept of shared mental models is then closely discussed on the background of cutting edge results in this field in a guest article by Piet van den Bossche (Dept. of Educational development and Educational Research, Maastricht University, The Netherlands). Fitting just into the latter empirical background, team concepts in Helicopter Emergency Medical Services are described, which rely on shared mental models of all team members. To achieve good Crew Resource Management the Dresden Six Step Approach of CRM improves team performance by introducing psychological know how into simulator based teaching, focusing on shared mental models and team effectiveness.
The next chain link of patient safety is risk management representing a vital part of quality management in high risk medical organizations. In this regard, the design and implementation of a local Critical Incident Reporting System (CIRS) in Dresden is illustrated. Consequently the results of our CIRS are openly discussed as well as the changes in daily practice derived from its reports. The next step on the way to business excellence is the utilization of closed quality management circuits, referring to the classical Deming cycle (plan- do- check- act). In this regard, we describe the results of the first Six Sigma team optimization project in a German hospital in collaboration with the Chair of Market oriented Corporate Management and Marketing of the University of Dresden.
Responsibility for society is further taken by setting up a quality certified trans- regional stroke management network. Using virtual patient gateways under the leadership of the UHD quality in patient care evolves from the local level of one hospital to the entire eastern Saxon region. Most fascinating and challenging, however, is the psychology and team management of large teams and resources under time pressure exemplified in mass casualty incidents and natural disasters directly affecting a level 3 trauma center as illustrated in the both final chapters.
This book is aimed at managers and team leaders, practitioners, and team members in diverse organizations as well as management consultants. This diverse target group illustrates the basic approach of team management. Only the strategy oriented inter-professional cooperation of management and staff within shared mental models across the organization enables sustained success of all contributors by increasing patient safety and satisfaction.

Table of Contents:
1. Introduction- Managing Human Resources in Medical High risk Organizations (A. R. Heller, Dept. Anesthesiology and Intensive care Medicine, Univ. Hospital, Carl Gustav Carus Univ. of Technology, Dresden, Germany) pp. 1-10

2. Team Management as Future Key Factor of Success in Hospitals
– the CEO´s View (D. Michael Albrecht, CEO Univ. Hospital, Carl Gustav Carus Univ. of Technology, Dresden, Germany) pp. 11-18

3. Support of Multitasking Medical Team Leadership using Performance Measurement Systems (A.R. Heller, T. Koch and Maria Eberlein- Gonska, Univ. Hospital Carl Gustav Carus, Univ. of Technology, Dresden, Germany) pp. 19-43

4. Guest Article: Shared Mental Models to Improve Patient Safety
(Van den Bossche P, Faculty of Economics and Business Administration, Maastricht Univ.; M. Akkermans, Novius Consultancy, Amersfoort, the Netherlands; W. Gijselaers, Faculty of Economics and Business Administration, Maastricht Univ.; M. Segers, Faculty of Economics and Business Administration, Maastricht Univ.) pp. 45-64

5. Team Management in Helicopter Emergency Medical Services
(M. Müller M., M. Hänsel M., A.R. Heller A.R., Univ. Hospital Carl Gustav Carus, Univ. of Technology, Dresden, Germany) pp. 65-75

6. Implementation of a Critical Incident Reporting System
into Healthcare High Risk Organizations
( M. Hübler, A. Möllemann, Univ. Hospital Carl Gustav Carus, Univ. of Technology, Dresden, Germany) pp. 77-87

7. Lessons Learned From Risk Management in Anesthesia
(M. Hübler, A. Möllemann, and A.R. Heller, Univ. Hospital Carl Gustav Carus, Univ. of Technology, Dresden, Germany) pp. 89-100

8. Six Sigma- An industrial Tool to Optimize High Risk Medical Processes? (S. B. Sobottka, Univ. Hospital Carl Gustav Carus,
Univ. of Technology, Dresden, Germany; J. Großekatthöfer, Univ. of Technology, Dresden, Germany; S. Günther, Chair of Corporate Management and Marketing Univ. of Technology, Dresden, Germany, et al.) pp. 101-116

9. Team Organization in the Stroke Network East Saxony,(G. Gahn Department of Neurology, Univ. Hospital Carl Gustav Carus, Univ. of Technology, Dresden, Germany) pp. 117-127

10. Communication and Team Management in Disaster Medicine
(A. R. Heller and M.P. Müller) pp. 129-139

11. Disaster Management – The Elbe Flood 2002
(A.R. Heller, S.N. Stehr, and M.P. Müller, Univ. Hospital Carl Gustav Carus, Univ. of Technology, Dresden, Germany) pp. 141-154

Index

   Binding: Hardcover
   Pub. Date: 2009, 1st quarter
   ISBN: 978-1-60692-307-8
   Status: AV
  
Status Code Description
AN Announcing
FM Formatting
PP Page Proofs
FP Final Production
EP Editorial Production
PR At Prepress
AP At Press
AV Available
  
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Dresden Teamwork Concept for Medical High Risk Organizations