Parental satisfaction and treatment outcome: A 3-year study in children’s mental health services (pp. 237-242)
Authors: Stephanie Rosso and Diomaris E Jurecska
Abstract: Our objective was to explore the relationship between customer satisfaction and symptom reduction at a hospital-based behavioral pediatrics clinic for children from low socioeconomic and diverse backgrounds. Parental/customer satisfaction and levels of functioning were assessed by a modified version of the Family Satisfaction Questionnaire (FSQ). Methods: Over a 3-year period, data were collected regarding overall parental satisfaction, access to service, symptom reduction, and increase in functioning. Results: Clinician/staff ability and access to service were the stronger predictors of parental satisfaction. Cultural sensitivity and service ability were strongly associated with overall satisfaction. Conclusion: These results suggest that accessibility to services and cultural sensitivity are vital to the therapeutic relationship and treatment success when working with diverse populations.