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01.Tourism Development: Economics, Management and Strategy
02.Tourism Management in the 21st Century
03.Tourism Economics: Concepts and Practices
04.Tourist Satisfaction and Complaining Behavior: Measurement and Management Issues in the Tourism and Hospitality Industry
05.Corporate Social Responsibility: Applications of Good Practices and Malpractices in Tourism and the Hospitality Industry in the Developing World
06.Hospitality and Tourism Management
07.New Trends Towards Mediterranean Tourism Sustainability
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Corporate Social Responsibility: Applications of Good Practices and Malpractices in Tourism and the Hospitality Industry in the Developing World
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Editors: Christina Koutra (Business School, New York Institute of Technology (NYIT), Abu Dhabi, Campus, United Arab Emirates)
Book Description:
In a dynamic and constantly changing external environment, Corporate Social Responsibility (CSR) in the tourism and hospitality industry is paramount for assuring a balance among shareholders and internal/external stakeholders, with the environment being inclusive. CSR has different forms and dimensions, and its application more often than not, is content specific; that is, politics, economy, society, culture, technology, environment, and law are taken into consideration. This makes its application not only difficult, but also gives leeway to many companies to take advantage of unique local environments and conditions, especially in the developing world. This book aims to portray paradigms of CSR practices in developing countries in an effort to depict good practices and highlight examples of malpractice.

The book consists of seven chapters discussing applications of CSR in four different continents, namely South America, North America, Africa and Asia. The countries where tourism and hospitality cases were investigated are: Peru, Brazil, Cape Verde, the Caribbean (Latin America/North America), Malawi, India and Bangladesh. (Imprint: Nova)

Book Review

“Corporate Social Responsibility (CSR) is a crucial and challenging aim for the tourism and hospitality industry. This book critically engages with the multidimensional and often ambiguous idea of CSR with an integrated and conceptually sophisticated but still practically driven approach. The book brings into focus the practices of CSR in Global South contexts which is a highly valuable contribution for academic and policy-oriented debates on sustainability and responsibility in tourism development.” - Jarkko Saarinen, University of Oulu, Finland, and University of Johannesburg, South Africa

The Corporate Social Responsibility (CSR) Applications of Good Practices and Malpractices in Tourism and Hospitality book provides some serious food for thought. In its 7 chapters it examines a range of case studies and assists the reader to learn from best practice from around the world. CSR is presented as a methodology to enable different actors to contribute towards value co-creation and happiness. Tourism and hospitality are particularly critical for peripheral, remote and insular places as they are often the only source of income for communities and individuals. The chapters provide a wealth of information and offer the starting point for understanding these themes. They challenge the reader to see different perspectives especially in the context of developing countries.” - Professor Dimitrios Buhalis, Head of Department of Tourism and Hospitality, Bournemouth University, Poole, England

“This volume offers an authoritative set of contributions steering through the complex domain of Corporate Socially Responsibility (CSR) in tourism and hospitality in developing and emerging destinations. It offers a sound collection of critical pieces discussing CSR in its different forms, dimensions and context specific applications, constituting a must read not only for undergraduate and postgraduate students, but also for those who have an interest in the subject both in the academic and practitioners’ world.” - Marina Novelli, Professor of Tourism and International Development, Academic Lead for 'Responsible Futures' - University of Brighton, England

Dr. Nikolaos Pappas, Director of CERTE (Centre for Research in Tourism Excellence), University of Sanderland, England. To read the review, click here.

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Table of Contents:

Chapter 1. Domestic Tourists’ Attitudes towards Social Responsibility: The Case of Cox’s Bazar, Bangladesh (pp. 1-38)
(Mohammad Ruhual Amin and Nusrat Jahan)

Chapter 2. Corporate Social Responsibility in Indian Hospitality Establishments: A Descriptive Narrative (pp. 39-60)
(Amitabh Upadhya)

Chapter 3. Socially Responsible Human Resource Management Practices in Nigeria: A Study of the Experiences of Work Related Well-Being Among Hospitality Student Interns (pp. 61-86)
(Belinda Nwosu)

Chapter 4. Corporate Social Responsibility Practices in the Tourism and Hospitality Industries in Malawi (pp. 87-118)
(James Malitoni Chilembwe and Michael Bennett Sepula)

Chapter 5. Corporate Social Responsibility Practices within International Hotel Chains in Port-Au-Prince, Haiti, Caribbean (pp. 119-154)
(Hugues Seraphin, Vanessa Gaitree Gowreesunkar and Chaarani Bacari)

Chapter 6. Corporate Social Responsibility: Environmental and Social Practices in the Hospitality Industry, in Brazil and Cape Verde, Latin America
(pp. 155-188)
(Maria José Sousa, Jacqueline Moniz and Jair Martins)

Chapter 7. Positioning Social Responsibility: Perceptions of Peruvian, Amazonian Indigenous People on the Role of the State and It's Institutions for Tourism Development: A Social Contract Interpretation (pp. 189-226)
(Christina Koutra)

Conclusion (pp. 227-236)

About the Editor (pp. 237-238)

List of Contributors (pp. 239-244)

Index (pp. 245)

Total Pages: 251

      Hospitality, Tourism and Marketing Studies
   Binding: Hardcover
   Pub. Date: 2017 – 3rd Quarter
   Pages: 6x9 - NBC-C
   ISBN: 978-1-53612-289-3
   Status: AV
Status Code Description
AN Announcing
FM Formatting
PP Page Proofs
FP Final Production
EP Editorial Production
PR At Prepress
AP At Press
AV Available
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Corporate Social Responsibility: Applications of Good Practices and Malpractices in Tourism and the Hospitality Industry in the Developing World