Book Description:
Services play an increasing economic role in developed countries. As companies have outsourced and continue to outsource (part of) their service provision, sourcing has gained importance as a field of interest, both from a practical and academic perspective. This book gives an updated perspective on the topic of sourcing services as well as insights into the current state-of-the-art in practice by means of the case company examples.

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Table of Contents:
LIST OF FIGURES
Preface:

1. Purchasing Services – Concepts from Theory and Practice
1.1 Introduction
1.2 The Challenge of Managing the Services Spend
1.2.1 The Service Portfolio from a Supply Management Perspective
1.2.2 Differences and Similarities between Purchasing Goods and Services
1.2.3 Particular Difficulties in Purchasing Services
1.3 Concepts in Theory
1.3.1 Manufacturing-Based Models
1.3.2 The Application of Manufacturing-Based Models to Services
1.4 The Status Quo in Practice
1.4.1 Purchasing Services in Chosen Companies
1.4.2 Case Study
1.5 Analysis and Comparison of Theory and Status Quo
1.5.1 Theoretical Approaches versus Current Processes
1.5.2 Identification of Best Practices
1.6 Conclusion

2. Managing Indirect Spend
2.1 Introduction: Defining Direct and Indirect Spend Management
2.2 Status Quo of Direct Spend Management
2.2.1 Organizational Design of the Supply Function
2.2.2 Supply Strategies
2.3 Status Quo of Indirect Spend Management
2.3.1 Organizational Design of the Supply Function
2.3.2 Supply Strategies
2.4 Analysis and Comparison of Differences in Status Quo
2.4.1 General Comparison of Different Status Quo
2.4.2 Challenges and Particular Characteristics of Indirect Spend 2.5 2.5 Conclusion

3. Purchasing Consulting Services
3.1 Introduction
3.2 Foundations and Basic Definitions
3.2.1 Understanding of Purchasing
3.2.2 Consulting Services as a Spend Category
3.3 Challenges and Particularities of Purchasing Consulting Services
3.3.1 Differences between Purchasing Goods and Purchasing Services
3.3.2 Particularities of Consulting Services
3.3.3 Challenges Faced by Purchasing Consulting Services
3.3.4 Involving Purchasing in Purchasing Consulting Services
3.4 Purchasing Consulting Services in Practice: The Example of AUTO
3.5 Conclusion

4. Purchasing Marketing Services
4.1 Introduction
4.2 Terms and Current Research
4.2.1 What is Purchasing?
4.2.2 What are Marketing Services?
4.2.3 Particularities of Purchasing Marketing Services
4.3 Instruments of Performance Measurement
4.3.1 Purchasing Controlling
4.3.2 Benchmarking and Best Practices
4.4 Performance Measurement from Different Views
4.4.1 Performance Measurement of the Purchasing Department
4.4.2 Performance Measurement of the Marketing Department
4.4.3 Performance Measurement for Purchasing Creative Services
4.5 Conclusion

5. Purchasing Travel Services
5.1 Introduction
5.2 Terminology and Definitions
5.2.1 The Structure of Typical Corporate Spending
5.2.2 Purchasing Categories
5.2.3 Services
5.2.4 Travel Services
5.2.5 Theoretical Background
5.3 Introduction to the Purchasing of Travel Services
5.3.1 Purchasing of Services
5.3.2 Purchasing of Travel Services
5.4 Particularities and Challenges in the Purchasing of Travel Services
5.4.1 Potential Difficulties with the Purchase of Services
5.4.2 Particularities
5.4.3 Challenges
5.5 Recommendations for Efficient Purchasing of Travel Services
5.6 Conclusion

Abbreviations

Index